YOUR QUESTIONS, ANSWERED

How can we help?

Find answers about selling your gold, visiting our store and borrowing against your items.

Before you visit

Who is Cash For Gold?

We buy precious metals and offer loans secured against gold at our Auckland CBD store. You can compare our published buying rates before visiting.

Is the selling or loan process free?

We offer a free valuation with no obligation to accept our offer. Gold loans have monthly fees, so a loan is not free of charge. Review the current loan fee schedule and your loan agreement before proceeding.

What information do I need to provide?

Bring valid government-issued photo identification, such as a driver’s licence or passport. We will also ask for your full name, address, date of birth and phone number.

Do I need an appointment?

No appointment is needed. Visit 62 Victoria Street West, Auckland CBD, Monday–Saturday, 10am–5pm.

Is there parking nearby?

Paid parking is available nearby, including at SkyCity. Check the signs and restrictions for any on-street or loading-zone space before parking.

Selling your gold

How do you value my gold?

We assess the weight and purity of the precious metal and use our buying rates to calculate an offer. The quantity may also affect the offered rate. View current gold buying prices.

How much gold can I sell?

Our published buying range is 1 gram to 10,000 grams. Contact us to discuss your items or a larger quantity.

What types of gold do you buy?

We buy old, unwanted, broken and damaged gold jewellery, as well as eligible coins, bullion and scrap gold.

Do you buy gemstones?

No. We do not buy diamonds, rubies, pearls or other gemstones.

What if my jewellery contains gemstones?

The estimated weight of gemstones and other non-precious materials may be deducted when calculating the metal value. Speak with us before removing stones yourself, as removal can damage the stones or jewellery.

Will I receive the original retail value?

Our offers primarily reflect precious metal content. The original retail price may include design, manufacturing, branding and retail margins that are not part of the metal value.

Gold loans

How much can I borrow?

You may be able to borrow up to 80% of your gold’s selling value, subject to valuation and our lending requirements.

How long is the loan term?

Our standard gold loan term is three months. Contact us to discuss an extension; applicable fees and conditions may apply.

What are the monthly loan fees?

The published monthly fees range from 6% to 35%, depending on the loan amount. See the Gold Loans page for the current schedule and calculator. The fee is separate from repaying the amount borrowed.

Can I apply if I have bad credit?

Yes, you can apply. Contact our team to discuss your gold and the applicable lending requirements.

Is my gold stored securely?

Your pledged items are stored securely for the duration of your loan. Contact us if you have questions about storage arrangements.

What do I need to repay to get my gold back?

You need to pay the amount required under your loan agreement to reclaim your items. If you do not plan to redeem them, contact us to confirm what happens next under your agreement. View the pledge agreement.

Can I make a payment online?

Contact our team to request the bank account details and payment reference for your loan. Request payment details.

STILL HAVE A QUESTION?

Let’s talk.

Our team can explain the process and help you decide on your next step.